Privacy Policy & Data Protection

1. Information We Collect

When you contact MobileTyreService247 for emergency roadside assistance, driveway fitting, or online quotes, we collect specific personal information required to dispatch technicians and fulfill our service agreement:

• Contact Details: Your full name, phone number, and email address.
• Location Data: Your physical address, GPS coordinates, or motorway breakdown location for van navigation.
• Vehicle Specifications: Vehicle registration plate, make/model, tyre sizes, and wheel specifications.
• Transactional Data: Payment card authorization tokens (processed securely via PCI-DSS compliant gateways).

2. How We Use Your Personal Data

We use your personal data exclusively for operational, dispatch, and safety purposes:

• Routing and dispatching the nearest mobile workshop van to your vehicle location.
• Providing accurate pre-dispatch cost quotes and order confirmations via SMS/email.
• Processing safe contactless or card payments upon job completion.
• Fulfilling our 12-month workmanship warranty records and safety recall notices.

3. Legal Basis for Processing Data

Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, our legal bases for handling your data include:

• Performance of a Contract: Fulfilling mobile tyre fitting services requested by you.
• Legitimate Business Interests: Ensuring roadside technician safety, preventing fraud, and optimizing dispatch routes.
• Legal Obligation: Maintaining VAT tax invoices and accounting records required by HMRC.

4. Data Sharing & Third Parties

We only share necessary data with trusted operational partners under strict confidentiality agreements:

• Mobile Workshop Vans & Subcontractors: Your phone number and location details provided to the responding technician.
• Payment Gateways: Encrypted transaction processing via banking providers.
• Emergency Authorities: Highways England or emergency services if required for motorway safety.

5. Data Retention & Security Measures

We enforce robust technical security safeguards including 256-bit SSL encryption for data in transit and restricted database access control. Transactional invoices are retained for 6 years in accordance with UK tax laws, after which data is securely purged.

6. Your Rights Under UK GDPR

As a UK resident, you hold full statutory data protection rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate contact or vehicle details.
• Right to Erasure: Request deletion of your personal data ("Right to be Forgotten").
• Right to Restrict Processing: Request limits on how your data is processed.

7. Cookies & Tracking Technologies

Our website utilizes essential session cookies to store quote request parameters and anonymous Google Analytics performance counters to improve website navigation. You may adjust browser cookie settings at any time.

8. Contacting Our Data Protection Officer

If you have questions regarding this Privacy Policy or wish to exercise your data rights, please contact our privacy compliance team: